LIMITATION OF LIABILITY Under no circumstances shall A to Z Computer Services, LLC, its directors, members, officers, employees, agents, consultants, or other representative and third party service and product providers (“Service Providers”) be liable to you or any other person or entity for any damages, expenses, loss of any kind including without limitation, any indirect, incidental, special, consequential, or punitive damages, profits, lost savings or earnings, lost or corrupt data, loss of goodwill, work stoppage, computer failure or malfunction, interruption of business, negligence, or other liability arising out of, or related to, the services provided by “Service Providers” or out of the installation, deinstallation, use of, or inability to use your computer equipment, hardware, peripherals, or the network resulting from the services provided hereunder even if “Service Providers” have been advised of the possibility of such damages.
In jurisdictions where the forgoing limitation is held unenforceable, the maximum liability of “Service Providers” to you shall not exceed the amount of fees paid by you for the services or other products ordered from “Service Providers”. RELEASE OF LIABILITY By signing the form on the opposite side of this page, you affirmatively release and hold harmless A to Z Computer Services, LLC, its directors, members, officers, employees, agents, consultants, or other representative and third party service and product providers (“Service Providers”) from and against any loss, liability, or damage that you the owner or lessee may suffer, including but not limited to any loss of any data and the non-functioning of any component or element of your computer equipment or peripherals resulting from “Service Providers”, regardless of the warranties, disclaimers, and waivers. RETURN AND EXCHANGE POLICY SERVICES Service fees are not refundable
DEFECTIVE PRODUCT Parts orders will have 1 year from date of original invoice for warranty repair/replacement of defective product. A to Z Computer Services, LLC, in good faith, will accept back items that the customer claims is within the stated warranty period. If, however, A to Z Computer Services, LLC finds that the item(s) is/are out of warranty, the customer will be billed for the replacement(s). Systems built by A to Z Computer Services, LLC have 2 years from date of the original invoice for warranty repair/replacement of defective product. Replaced parts are covered for the remainder of the warranty period; system parts are covered for the remainder of the warranty period, or 30 days, whichever is greater. OEM CPU's have a limited warranty of 60 days from date of invoice for return/replacement. No exceptions. Replaced OEM CPU's are covered for the remainder of the warranty period stated in item 4. Defective returns for credit within the first 30 days MUST have their original packaging, to include all drivers, cables, manuals, etc.. Physically damaged product will void the warranty. Defective parts shipped back to A to Z Computer Services, LLC MUST be accompanied with an RMA number issued by the RMA Dept. Parts must be received by A to Z Computer Services, LLC within 10 business days from the date the number was issued. Please place a copy of this sheet with the parts to be shipped back and write the RMA number on the outside of the box. Customers are responsible for the freight charges to return defective product back to A to Z Computer Services, LLC. Defective returns within the first 30 days will be replaced with identical new product or it's equivalent. Defective returns after 30 days will be replaced with RMA stock, either new or refurbished/repaired product. If no RMA stock is available, then the item(s) must be returned to the manufacturer for warranty repair/replacement. Please allow 4-6 weeks turnaround time for the product to be repaired or replaced by the manufacturer. A to Z Computer Services, LLC will coordinate the returns to the manufacturer during the warranty period stated in item 1 above. PRODUCT RETURNS FOR REFUND A to Z Computer Services, LLC will accept back products sold within the first 30 days from date of original invoice. If product is returned for credit after the first 15 days but prior to 30 days, a 15% restock fee will be charged. Defective returns for credit are exempt from the restock fee but must still be returned within the first 30 days. Exceptions: see number 3. If product is not in its original package and complete (i.e. all cables, manuals, drivers), a 15% restock fee will be charged. Defective products are NOT exempt from the restock fee if product is incomplete at time of return and the return for credit request is after the first 30 days. Physically damaged product is not returnable. No exceptions. All cash sales will be refunded back with a company check. All sales paid by personal/business check will also be refunded by company check. Please allow 5-7 business days for our Accounting department to process the payment before requesting a return for credit. And all refund checks will be made payable to the name of record on the invoice to be credited. No exceptions. All credit card sales will be refunded back to the card account that was billed at time of purchase. No exceptions. An in store credit can be requested. You must provide a copy of the credit memo at time of future purchase for the credit to be applied.
PAYMENT AGREEMENT By signing for the invoice on the opposite side of this page, you agree to pay “Service Providers” in full for products and services rendered. Failure to pay will result in legal actions in which you agree to pay for all legal costs, including all collection fees incurred by “Service Providers” to obtain payment. Any check not honored upon presentation to a bank will incur $35 bad check fee each time it is presented to a bank or whatever maximum is allowed by law, whichever is greater. Any invoice not paid in full within 30 days will accrue interest maximum allowed by law compounded daily or whatever maximum allowed by law from the date of the original invoice. All sales are final. ABANDONED EQUIPMENT POLICY Any equipment or peripherals not picked up from our facility within 30 days of the completion date will be considered abandoned and become property of A to Z Computer Services, LLC. Customer will still be liable for the payment of the services and products rendered on abandoned equipment. PRIVACY AND SECURITY A to Z Computer Services does not sell or rent any of your information. The information you provide will only be used for the purpose of fulfilling your request for additional information or fulfillment regarding a given promotion, product, product registration, purchase, or services. WARRANTY All hardware, software, and other products (“Other Products”), excluding services, are distributed on behalf of “Other Product” owners and manufacturers and carry their own warranty, unless otherwise indicated in writing by A to Z Computer Services, LLC. By signing this form you acknowledge that all warranty claims for “Other Products” must be addressed to the “Other Product” manufacturers or owner. A to Z Computers Services, LLC provides 14 days limited warranty for all services performed unless otherwise noted. Warranty will not apply for virus or spyware infections, file deletions, OS or applications re-installation. Any service performed on the warranted equipment by anyone other than A to Z Computer Services, LLC voids the warranty. If A to Z Computer Services, LLC determines that a warranty claim arouse from a deliberate action or the lack of thereof, warranty will be void and customer liable for the entire service call billed at a standard or emergency rate. Promotions do not apply for voided warranty calls.
USER RESPONSIBILITY You understand and agree that prior to allowing “Service Providers” to perform diagnostic work on your computer, unless you are purchasing backup services from “Service Providers”, it is your responsibility to back-up the data, software, information or other files stored on your computer disks and/or drives. You acknowledge and agree that “Service Providers” shall not be responsible under any circumstance for any loss or corruption of data and/or software. ACKNOWLEDGMENTS OWNERSHIP AND AUTHORITY
By signing the form on the opposite side of this page in the box labeled “Authorization signature”, you affirmatively acknowledge that you are the legal owner, or authorized representative of the company empowered by its governing body to act on its behalf, of the hardware and software. AUTHORIZATION TO PERFORM SERVICES
By signing the form on the opposite side of this page in the box labeled “Authorization signature” you authorize “Service Providers” to work on your computer, peripherals, and/or networks ORDER COMPLETION AND SATISFACTION
By signing for invoice on the opposite side of this page, you agree that all listed services were performed to your satisfaction. If you are not satisfied with the services, please do not sign for invoice the front of this document and contact A to Z Computer Services, LLC at (602) 299-2880 to resolve any issues.
USER AGREEMENT Use of www.AtoZITservices.com, the website of A to Z Computer Services, LLC, (“Web Site”) is at your own risk. All content is provided "as is" and "as available." A to Z Computer Services, LLC, nor any of their affiliated or related companies, nor any of the employees, agents, content providers or licensors of any of them, makes any representation or warranty of any kind regarding “Web Site”, the content, any advertising material, information, products or services available on or through “Web Site”, and/or the results that may be obtained from use of “Web Site” or such content or services. All express or implied warranties, including without limitation warranties of merchantability and fitness for a particular purpose are specifically disclaimed. A to Z Computer Services, LLC and its affiliates are not responsible or liable for content posted by third parties, actions of any third party, or for any damage to, or virus that may infect your computer equipment or other property. “Web Site” contains facts, views, opinions, statements and recommendations of third party individuals and organizations. A to Z Computer Services, LLC does not represent or endorse the accuracy, currentness, or reliability of any advice, opinion, statement or other information displayed, uploaded or distributed through the “Web Site”. Any reliance upon any such opinion, advice, statement or information is at your sole risk. If you do not agree to these term, do not use "Web Site" and services provided by A to Z Computer Services, LLC. |
