If A to Z Computer Services, LLC cannot provide a solution or workaround for the initial issue of the call then A to Z Computer Services, LLC releases customer from financial responsibility for the services except:

1. Trip, fuel, appointment, or travel charges
2. Non-returnable parts and software charges
3. Diagnostic fees
4. Data recovery
5. Other non-refundable charges that marked as non-refundable on the work order/invoice

No Fix – No Pay policy does not take into consideration financial suitability of the solution and if customer declines proposed resolution for any reason, customer remains financially liable for the invoiced amount in full. No Fix – No Pay policy does not apply to business and emergency calls.

1. SERVICES
   1. Service fees are not refundable
2. DEFECTIVE PRODUCT
   1. Parts orders will have 30 (thirty) days from date of original invoice for warranty repair/replacement of defective product. A to Z Computer Services, LLC, in good faith, will accept back items that the customer claims is within the stated warranty period. If, however, A to Z Computer Services, LLC finds that the item(s) is/are out of warranty, the customer will be billed for the replacement(s).
   2. Systems built by A to Z Computer Services, LLC have 1 (one) year from date of the original invoice for warranty repair/replacement of defective product.
   3. Replaced parts are covered for the remainder of the warranty period; system parts are covered for the remainder of the warranty period, or 30 days, whichever is greater.
   4. OEM CPU's have a limited warranty of 60 days from date of invoice for return/replacement.
   5. Replaced OEM CPU's are covered for the remainder of the warranty period stated in item 4.
   6. Defective returns for credit within the first 30 days MUST have their original packaging, to include all drivers, cables, manuals, etc..
   7. Physically damaged product will void the warranty.
   8. Defective parts shipped back to A to Z Computer Services, LLC MUST be accompanied with an RMA number issued by the RMA Dept. Parts must be received by A to Z Computer Services, LLC within 10 business days from the date the number was issued. Customers are responsible for the freight charges to return defective product back to A to Z Computer Services, LLC.
   9. Defective returns within the first 30 days will be replaced with identical new product or it's equivalent. Defective returns after 30 days will be replaced with RMA stock, either new or refurbished/repaired product. If no RMA stock is available, then the item(s) must be returned to the manufacturer for warranty repair/replacement.
3. PRODUCT RETURNS FOR REFUND
   1. A to Z Computer Services, LLC will accept back products sold within the first 30 days from date of original invoice.
   2. If product is returned for credit after the first 15 days but prior to 30 days, a 20% restock fee will be charged. Defective returns for credit are exempt from the restock fee but must still be returned within the first 30 days. Exceptions: see number 3.
   3. If product is not in its original package and complete (i.e. all cables, manuals, drivers), a 20% restock fee will be charged. Defective products are NOT exempt from the restock fee if product is incomplete at time of return and the return for credit request is after the first 30 days.
   4. Physically damaged product is not returnable.
   5. All cash sales will be refunded back with a company check.
   6. All sales paid by personal/business check will be refunded by company check. Please allow 5-7 business days for our Accounting department to process the payment; all refund checks will be payable to the name of record on the invoice to be credited.
   7. All credit card sales will be refunded back to the card account that was billed at time of purchase.

1. All hardware, software, and other products (“Other Products”), excluding services, are distributed on behalf of “Other Product” owners and manufacturers and carry their own warranty, unless otherwise indicated in writing by A to Z Computer Services, LLC. By signing this form you acknowledge that all warranty claims for “Other Products” must be addressed to the “Other Product” manufacturers or owner.
2. A to Z Computers Services, LLC provides 14 days limited warranty for all services performed unless otherwise noted. Warranty will not apply for virus or spyware infections, file deletions, OS or applications re-installation. Any service performed on the warranted equipment by anyone other than A to Z Computer Services, LLC voids the warranty. If A to Z Computer Services, LLC determines that a warranty claim arouse from a deliberate action or the lack of thereof, warranty will be void and customer liable for the entire service call billed at a standard or emergency rate. Promotions do not apply for voided warranty calls.

1. OWNERSHIP AND AUTHORITY
   By initialing the form on the opposite side of this page in the box labeled “Authorization”, you affirmatively acknowledge that you are the legal owner, or authorized representative of the company empowered by its governing body to act on its behalf, of the hardware and software.
2. AUTHORIZATION TO PERFORM SERVICES
   By initialing the form on the opposite side of this page in the box labeled “Authorization”, you authorize “Service Providers” to work on your computer, peripherals, and/or networks
3.  ORDER COMPLETION AND SATISFACTION
   By signing for invoice on the opposite side of this page in the box labeled “Payment and Agreement Signature”, you agree that all listed services were performed to your satisfaction. If you are not satisfied with the services, please do not sign for invoice the front of this document and contact A to Z Computer Services, LLC at (602) 299-2880 to resolve any issues.

• Same day appointments are based on availability
• 3-Hour response time includes any communication with the client
• Coupons or promotions cannot be combined unless otherwise stated
• Flat rate pricing applies to in-store computer services for residential customers only
• Flat rate pricing covers labor only